Privacy Policy

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience (your information helps us to better respond to your individual needs)
2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

4. We collect information that you voluntarily provide to us, as well as information collected automatically when you use our website.

5. Personal Information You Provide Directly

   This includes information you provide when you request a quote, schedule service, apply for financing, or enroll in a membership plan. This data may include:

   • Contact Information: Name, home address, email address, and phone number.

   • Service Details: Information about your home, your plumbing/HVAC systems, service history, and repair requests.

   • Financial Information: Limited billing information, such as credit card details (processed through secure third-party processors) or bank account details for ACH payments (only if you opt into a recurring payment plan).

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if permitted by you) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We use the information we collect for the following purposes:

• Service Fulfillment: To schedule, confirm, and complete requested plumbing and HVAC services.

• Communication: To respond to your inquiries, provide quotes, send appointment reminders, and follow up on completed work.

• Marketing: To send you updates on services, maintenance reminders (e.g., fall tune-ups), and special offers, provided you have not opted out.

• Financing: To process and facilitate financing applications through our third-party lending partners (e.g., Wisetack, Mass Save).

• Legal Compliance: To comply with legal and regulatory obligations, including those related to the Massachusetts Data Security Law (M.G.L. c. 93H).

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

In accordance with Massachusetts General Laws Chapter 93H (M.G.L. c. 93H), we implement and maintain a comprehensive written information security program to safeguard your Personal Information.

• Encryption: We use secure, industry-standard encryption protocols (SSL/TLS) to protect sensitive data transmitted online.

• Access Control: Access to your Personal Information is restricted to only those employees, contractors, and agents who need the information to perform a specific job (e.g., billing, customer service, or dispatch).

• Secure Storage: Financial information is primarily handled by certified third-party payment processors and is not permanently stored on our local servers.

Your Rights and Choices

You have control over your personal data:

• Opt-Out of Marketing: You may opt out of receiving future marketing emails from us at any time by following the “unsubscribe” link located at the bottom of our emails.

• Access/Correction/Deletion: You have the right to request what data we have about you, change/correct any data, or request that we delete any data we have about you. Please contact us using the information below to exercise these rights.

Third Party Websites

Our website may contain links to third-party websites, such as those for our financing partners (Mass Save, Wisetack) or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us:

O’Neal Plumbing and HVAC Solutions Inc. Address: 25 Cobb St., Norton, MA 02766 Phone: 888-746-2626 Email: pascual@onealsolutions.com